Contact Trans.eu

The fastest way to contact us is in writing: via Helpchat in the messenger on the Platform or by email at info@trans.eu. The hotline is available only to customers from Poland.

Who can use this feature?

The feature is available to all users of the Trans.eu Platform and CargoON.

In this article, you will learn:

  • what ways of contacting Customer Service are available,
  • which channel to choose to get help as quickly as possible.

How to contact Trans.eu?

1. Contact via the messenger on the Trans.eu Platform (preferred)

Helpchat is available in the messenger for logged-in users of the Trans.eu Platform and CargoON.

  1. Click the Messenger icon in the upper right corner.
  2. Open the Contacts tab.
  3. At the top of the list, select Help Trans.eu.
  4. Describe your issue. Helpchat will reply to you.
    If it doesn't know the answer, it will ask whether to redirect you to a consultant. You can also write at any time that you want to talk to a consultant.

2. Email contact

Send a detailed inquiry to: info@trans.eu

You can attach scans, screenshots, or other necessary files to your message. This will help Customer Service assist you faster and more effectively.

3. Contact form

Fill out our contact form available on the website.

Go to the contact form

4. Phone support (only for customers from Poland)

Our hotline is available only for customers from Poland. If your company is based outside Poland, please contact us via Helpchat or at info@trans.eu

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