Handling freight with monitoring as a contractor
Updated 17 hours ago
by
Ania
Who can use this function? This function is available to users of the product line for carriers (TFC - Trans for Carriers) and forwarders (TFF - Trans for Forwarders). |
From this article you will learn:
- how to accept a freight offer with a monitoring requirement
- how transport task handling works
Visibility Monitoring is a product that enables real-time transport tracking. It allows for monitoring the location of vehicles and the status of transport using GPS systems.
With up-to-date information, you gain safety and control, allowing you to respond quickly to unforeseen events on the road if necessary.
With up-to-date information, you gain safety and control, allowing you to respond quickly to unforeseen events on the road if necessary.
Acceptance of a freight offer with a monitoring requirement
If you find an offer that interests you on the Platform, check its terms and decide whether the offer meets your requirements.
- Click on the offer line. A window with details will appear on the left.
- The vehicle requirements include the following information: GPS monitoring required if technically possible. This means that the client wants the transport to be monitored using GPS systems.
After accepting the offer with this requirement, when providing the vehicle or semi-trailer registration numbers for this transport, the Trans.eu system will check the technical possibility of monitoring these vehicles via our partners - GPS integrators.
- If the offer meets your requirements, you can accept it.
- After acceptance, the offer will go to the Under negotiation and watched tab, waiting for a decision from the client.
- After the offer is accepted by the client, the offer will go to the Accepted tab.
Initial information on the messenger
- After accepting the freight with the monitoring requirement, in the conversation window on the messenger, you will receive a request to provide the vehicle registration numbers.
Based on the completed vehicle data, we will verify in partner systems whether GPS monitoring is technically possible.
- After completing the data, it will be saved in the communicator window and in the order.
- Monitoring will be connected automatically if it is technically possible. Location sharing will start about an hour (depending on the GPS signal provider) before the planned loading time or its manual confirmation.
- You will be informed about it with a message visible below. You can also consent to the processing of vehicle and driver data for the needs of future transports.
Transport task handling on the contractor’s side
- In the Transports in realization module, select the New tab. Here, you may see tasks that require some data to be completed (if not previously completed).
- Select a task from the list. Click to specify information (this will appear when the time set in the offer is too long, over 3 hours).
You can complete the data yourself, or your client can do it.
Providing the date and time is recommended so that the system can calculate the estimated arrival time, i.e. an indicator determining whether the vehicle will arrive at the place of unloading on time.
- In the window, specify the date and time of loading and unloading, then save the changes.
- The task will be moved to the Active tab, where information about the current status of the task will be continuously updated until the transport is completed.
- The task status will change to Waiting to start, meaning that the time to activate signal sharing has not yet passed.
- The task status will change to Awaiting confirmation of arrival for loading for a specified time before loading.
- Click on the selected transport on the list to see detailed information.
- During the transport, appropriate messages and information will appear in the various tabs: Information, Map, Operations, History.
- Another task status - Awaiting confirmation of loading - will appear if based on GPS data we determine that the vehicle will enter the loading zone or based on manual confirmation.
- The Platform will display information on how much time the driver spent at the loading site (waiting to enter - waiting in line, loading, waiting for documents).
- The next task status - En route - will appear if the vehicle leaves the loading location based on the GPS signal or based on manual confirmation in the order.
- The Platform will display information about the vehicle's current location and the route the driver has already completed.
- During the transport, an Alert may appear on the task list informing about an event.
- In the task details window, go to the Requires attention section to check the information.
- Additionally, a notification (bell icon) will appear on the Platform informing about the event.
- After reading and verifying a message, you can Archive it by clicking the X symbol, so that it does not appear on the main page.
- In the map tab you can check the current location of the vehicle.
- The status Awaiting confirmation of arrival for unloading may also appear, if the vehicle is close to the unloading location (there is no possibility of manual confirmation).
- Another task status - Awaiting confirmation of unloading - will appear if, based on GPS data, the vehicle enters the unloading zone or based on manual confirmation in the order.
- The Platform will show information on how much time the driver spent at the unloading site (waiting for departure - waiting in line, unloading, waiting for documents).
- The Completed tab displays all completed transport tasks and confirmed by GPS signal. Additionally, the list also includes information such as:
- Completion status: shows whether the driver arrived at the loading or unloading location on time or indicates any delays.
- Claims: this status shows whether any claims were submitted to the task.
- Automatic comments: these present elements/stages of the transport.
- Monitoring sources: information about the sources used for monitoring the transport.
- In the task details window, you can check the entire history.
- In the Archived tab, you will see all orders completed and confirmed by the shipper, including a summary of the given transport.
