Payment statuses

Updated 2 weeks ago by Ania

Who can use this feature?

Feature available to users in the role of a contractor.

This article will show you:

  • where to check the payment status of a contractor
  • how to give a payment rating after completing an order
  • how to change the payment status after receiving the payment
  • where to find the history of changes

Verification of the payment status on the contractor's account

Before starting cooperation, you can check the ratings and payment credibility of the contractor directly in the freight exchange offer row, where a summary of the company's ratings is available:

  • on time - number of payments settled on time
  • with delay - number of payments settled after the deadline
  • problems - number of reported problems with non-payment

Order rating and indication of the payment status

Remember! Once a rating is issued, it cannot be changed.

If the transaction was concluded on the Platform, after its completion you can give a rating to the contractor and indicate the payment status.

Learn more in the article -Issued ratings.

To give a rating, follow these steps:

  1. Go to the Ratings and references module, then select the Give a rating tab.
  2. Rate the order by indicating the number of stars.
  3. Indicate the current payment status:
  • Payment on time - if the payment was on time.

  • Payment with delay - indicate the delay range by selecting one of the available options.

  • Not paid if the payment deadline has passed and the payment has not been settled.

  1. Use tags to indicate what went wrong or add a comment (always when the star rating is 3 or below three).
  2. Click the green Save button.

Important! After saving the rating, it cannot be changed. You have 8 seconds to use the Undo option, which appears in the lower left corner of the screen right after the rating is issued.

Order rating without specifying the payment status

  • If you want to rate the cooperation itself, but the payment deadline has not yet passed, select the option Payment deadline has not passed yet

  • The status Payment to rate will appear on the list of ratings, which you can return to at a later time.

Payment status update

You can update the payment status, to do this go to the Ratings and references module, then go to the Give a rating tab.

  1. Find the rating on the list with the status Payment issue.
  • If your contractor has made the payment, select the option Paid with delay and select the delay range from the list.

  • The rating status will change to Paid with delay.

  1. If the payment status has not been specified before and the contractor settled the payment on time:
    • Find the rating on the list with the status Payment to rate, select the option Payment on time.

  • After saving, the payment status will be visible on the list of ratings -Paid on time.

  1. If the payment status has not been specified before and the contractor did not settle the payment or paid with delay, you can use the option Report a payment issue.
    • Find the rating on the list without a specified payment status.
    • Select the option Report a payment issue, then choose one of the available options: Not paid or Paid with delay (specify the range of days).

  • Here you can lower the star rating, use tags to indicate what went wrong, you can also add a comment.
  • Save using the Report a problem or Save button.

History of changes

All changes made by you are available in the History of changes tab.

  • The first rating and changed rating will be visible on the Contractor's account.

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