Conversation archive

Updated 2 weeks ago by Małgorzata

Who can use this function?

This function is available to all users of the Trans.eu Platform and CargoON.

From this article you will learn how to:

  • search for a conversation in the archive
  • export a conversation to a PDF file

Searching for conversations in the archive

It is possible to go back to an archived conversation containing information relevant to you.

  1. The archive of conversations can be found in two places:
  • select Conversations archive from the platform menu

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  • In the messenger, select Contacts (icon in the messenger menu). Find the person you chatted with and click the three dots. Then select Conversations archive

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  1. Click FILTERS. This will let you search for conversations by person's name (surname, company name) or by selected date range.

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  1. Click the Search button.
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You can choose from the available conversation contexts to narrow down your search.

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Exporting a conversation to a PDF file

You can download an archived conversation and save it as a PDF file.

  1. After selecting the conversation to download, click EXPORT TO PDF.

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  1. Set the date range and confirm with the Generate file button.

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Information about the file generation will be displayed.

  1. The generated file can be found in the notifications.
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  1. In the marked area you can download the PDF file with the archived conversation.
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Downloading the Conversation archive can take up to several minutes, depending on the file size.

Providing access to conversation archives

We can provide access to the conversation archive based on a scanned copy of a letter signed by the company owner or a person authorized to represent the company, as registered in the National Court Register (KRS).

  1. Prepare a letter requesting access to the conversation archive.
  2. Send a scan of the signed letter to bezpieczenstwo@trans.eu.

The request should include:

  • the first and last name of the employee the request concerns,
  • the period for which the conversations should be made available,
  • (optional) the name of the company or the details of the person the employee spoke with.

The procedure is the same regardless of whether the company has an active agreement with Trans.eu or not.

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