Report a suggestion or problem form

Updated 2 weeks ago by Jakub

Who can use this function?

The function is available to all users of the Platform and CargoON.

From this article you will learn:

  • how to report a suggestion or problem using the form

Reporting suggestions or problems using the form

Follow these steps:

  1. Click the help icon marked with a question mark and select Report a suggestion.
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  1. Fill in the form.
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If you report a Problem, you can also select the Problem area.

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By default, the option Attach history of your browser’s connection to the Trans.EU Platform environment will be selected. Thanks to it, an HAR file will be attached (it contains a record of previous communication between the user's application on this computer and the Platform's servers), which may help diagnose the problem.
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In the lower left corner you will find the Session ID. You may be asked for it to check whether the error comes from the current session.
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  1. After completing the form, click Submit.
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After submitting the form, you will receive confirmation.

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Every suggestion is important to us. Thank you for your report.

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