Issued ratings
Updated 6 months ago
by
Anna
When you can add a rating on the Platform
- Evaluation can be made after the date of unloading of a given order.
- Each transaction concluded on the Trans.eu Platform and each accepted freight is subject to evaluation. Thanks to this, information about the quality of cooperation between companies is always up-to-date and reliable.
- Ratings can be submitted with the use of stars on a five-point scale, where 1 is a poor rating and 5 is a very good one
How to add a rating on the Platform
- Choose the "Ratings and references" module from the left-hand side menu and go to the "Pending ratings"
- Select the role in which you will evaluate a given order: As an orderer / As a contractor
- Next to the rating you can see the remaining time for the transaction to be rated
- Select the transaction you want to evaluate from the list
Adding ratings as an Orderer
- As an Orderer, you have 30 days to submit a rating
- If you evaluate your contractor and do not give him the highest rating, you can use the predefined prompts to indicate an area in which something went wrong: delivery of documents, communication, care of goods. compliance with arrangements, timeliness of transport. You also have the possibility of adding a comment.
Remember!
Once a rating is given, it cannot be changed.
Once a rating is given, it cannot be changed.
- Once saved, the rating will be visible in the offer details window, in the bottom left-hand corner there will appear the message: "Rating issued" with the Back option, being active for 8 seconds. The status of the rating will change on the list of pending ratings.
Adding ratings as a Contactor
- As a Contractor, you have 120 days from the date of unloading to submit a rating.
- If you evaluate your contractor with less than 4 stars in the star-rating system, you must indicate the reason (using the prompts) or enter a comment to activate the Save option. If the rating is equal to or higher than 4, it is not necessary to do so.
- When evaluating an order, you can indicate the payment status: paid on time, paid late, not paid.
- You have 120 days from the date of unloading to evaluate the payment status.
If you want to learn more about Payment statuses - go to this article
Evaluation in the Orders module
- Select the Orders module from the left-hand side menu
- In the Sent tab, find the order you want to evaluate
- In a new window, there will appear the order with the option to add a rating along with the time remaining for evaluation.
Evaluation of the contractor upon delivery of the service increases the security of transactions concluded on the Load and vehicle exchange.
