Negotiations and acceptance of offers in the Messenger by the Carrier

Updated 1 month ago by Małgorzata

Who can use this function?

Function available to carriers (TFC - Trans For Carriers).

From this article you will learn:

  • how to propose and negotiate a rate
  • how the shipper can react to your offer
  • how to accept or reject an offer
  • how to withdraw an offer

If you want to send a rate proposal, negotiate, or accept an offer via the messenger, go to the Freight exchange module. In the offer table, click on the icon with the bubble symbol next to the offer you are interested in.

Rate proposal

  1. In the messenger window, click the green "Make an offer" button.
  2. Enter the amount for which you are willing to provide the transport service, then click "Send".
Here you can also change the currency in which you would like to be charged for the transport service.

  1. The messenger will display a message about the offer you sent and a blue timer line. The offer you make is valid for 15 minutes.
Please note: this is the time when you block other employees of your company from negotiating (via the messenger) or accepting this particular offer.
Remember! Sending a price offer or an ongoing negotiation temporarily blocks conversation in the chat window. This will be restored when:
- the offer is withdrawn
- the offer is rejected
- the offer is accepted
- you receive a system message that there is no response to your offer

Shipper's reactions

Once a price offer is sent, the shipper has 15 minutes to respond. Information about the decision will appear in the form of a notification as well as in the conversation window, where the relevant message will be displayed. After receiving your offer, the shipper has the following options:

  • accept your offer

You will get a message in your messenger that the offer has been accepted.

You can always check your negotiation history. To do so, click on the green checkmark confirming the transaction.

  • reject your offer

In the messenger you will get a message about the rejection of your offer.

Rejection of the offer does not mean the definitive end of negotiations, but simply the rejection of that particular price offer. Both parties can resume negotiations.

  • negotiate your offer

In the messenger you will get a message about a new price offer.

  • leave your offer unanswered

If the shipper does not respond to your offer, you will get a message in the messenger after 15 minutes about the lack of response to your offer.

When this message is displayed, the possibility for other employees in your company to negotiate or accept the offer will be unlocked. You will receive a similar message if the offerer chooses another carrier.

Acceptance of the offer

Click on "Accept" to agree to the shipper's offer.

Rejection of the offer

Click the "Reject" button to refuse the shipper's offer.

Rejection of the offer does not mean the definitive end of negotiations, but simply the rejection of that particular price offer. Both parties can resume negotiations.

Negotiation of the offer

Click on the window with the shipper's proposed rate, delete the specified value and enter your price proposal, then click on Send.

The "Send" option appears only if you change the amount proposed by the shipper.

Withdrawal of the offer

After placing an offer, you can withdraw it at any time. To do so, click on Withdraw offer.

By withdrawing the offer, you can send another one to the shipper.
Remember!

FREIGHTS module:
- is shared with other employees in your company;
- this is where all the rate proposals submitted by you and your colleagues for individual offers and ongoing negotiations are recorded.

If you want to see which person from your company is currently negotiating a particular offer, go to the FREIGHTS module and click on the offer of your interest. The history of negotiations can be seen in the details window.

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