How to download an invoice

Updated 1 week ago by Jakub

Who can use this feature?

The feature is available to all users of the Trans.eu Platform and CargoON

In this article you will learn:

  • where to find your invoices,
  • how to download an invoice,
  • how to pay an invoice as a one-time payment,
  • how to enable automatic payment,
  • what payment via Stripe looks like (applies to countries other than Poland).

Where to find your invoices

To display invoices,

  1. Click the avatar with photo/initials in the top right corner.
  2. Select Billing and invoices.

  1. Go to the Invoices from the Trans.eu Group tab - here you will find all of your invoices.

    From here you can download them or pay them right away.
    To download an invoice
    • Click Download, or
    • click on the invoice row - a details window with a Download button will appear on the right side.

One-time payment

To pay an invoice:

  1. From the invoice list, select an invoice with the status Unpaid.
  2. Click Pay online (in the row or in the invoice details).

  1. You will see two options to choose from:
    • Automatic payment - payment by card. Once configured, it charges the amount for every subsequent invoice.
    • One-time payment - bank transfer, direct debit, card, or e-wallet
      Automatic payment

      - card details are encrypted,

      - you can disable the payment at any time,

      - the invoice amount is charged from the card on the payment due date,

      - access to payment information is available to users with access to the Billing and invoices module.

  1. Select One-time payment.

After selecting one-time payment, you will see a new window with a choice of payment operator.

If your company is from Poland - you will be redirected to the Przelewy24 page, where you will choose a payment method, e.g. your bank.

If your company is from outside Poland - you can choose Stripe or Przelewy24.

Availability of Stripe and Przelewy24

Countries where Stripe and Przelewy24 are available: Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Greece, Spain, Netherlands, Ireland, Lithuania, Luxembourg, Latvia, North Macedonia, Germany, Norway, Portugal, Romania, Serbia, Slovakia, Slovenia, Sweden, Hungary, United Kingdom, Italy.

Countries where only Stripe is available: Albania, Cyprus, Montenegro, Finland, Iceland, Kosovo, Liechtenstein, Malta, Monaco, San Marino, Switzerland.

  1. Select one of the providers and click Proceed to payment.
  2. Depending on your choice, you will be redirected to the selected provider's page, where you can make the payment.
After selecting Stripe, you will be taken to a payment window, where (depending on the country and currency of your invoice) you can pay by card, SEPA, Google Pay, Apple Pay, Revolut Pay, Link, MobilePay, Bancontact, EPS, or TWINT, among others. After completing the payment, you will automatically return to the Trans.eu Platform.
  1. Once the payment has been made and the funds credited to the account, the invoice status will change to Paid.
    You can also pay the invoice by bank transfer.

Automatic payment

Enabling the Automatic payment service means that on the invoice due date, the process of collecting the amount due from the added card will be automatically activated. This will apply to every subsequent invoice from the moment the service is enabled.

To enable automatic payment:

  1. Click Pay online for the selected unpaid invoice on the invoice list or in its details
  2. Select Automatic payment.
  3. Check the required consent box and click Proceed to payment.

You will be redirected to a page where you will be able to add a card for automatic payments. After entering the card details, you will complete the payment for the selected invoice on Przelewy24 or the Stripe page, and automatic payments will be enabled.

Automatic payments via Stripe:

  • can be made directly by card,
  • you can link a wallet (e.g. Google Pay).
  1. Once the payment has been made and the funds credited to the account, the invoice status will change to Paid.

Information about the saved card can be found in the Automatic payments tab.

The next time you click Pay online on the invoice list, you will see information about the enabled automatic payment.

If there are insufficient funds on your card, you will receive an email.

You will also receive a notification about the failed transaction.

If the payment with the card fails, this action will not be repeated for this invoice and you will have to pay it yourself manually.
  1. Once the payment is made and the funds are credited, the invoice status will change to Paid.

You will also receive a notification of a successful transaction.

You can disable automatic payments in the tab at any time.

Restoring access to the Platform

Access can only be restored once the payment has been processed.

To speed up the processing time, we recommend using the fast payment option through Przelewy24 or Stripe, which is available directly on the Trans.eu Platform in the Billing and invoices tab.

We cannot enable access based on a payment confirmation sent to us.

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