Employee accounts

Updated 1 month ago by Małgorzata

Who can use this function?

Function available to all users of the Trans.eu Platform and CargoON.

From this article you will learn:

  • how to add an employee account
  • what are the roles and accesses on the Platform account, what is a technical account
  • how to change settings on an employee account
  • how to activate or delete an account

Add an employee account on the Trans.eu website

  1. Click on the three horizontal lines in the top right-hand corner of the page.

  1. Click Add an employee in the expanded menu.

  1. Enter the Tax ID number of the company you work for to identify it, then fill in the details of your employee.
Use an email address that has never been registered on the Platform.
  1. Fill in the details and click Create an account.

  1. Accept the Personal Data Declaration (GDPR).
  • Message with instructions for the first login to the Trans.eu Platform will be sent to the e-mail address provided during employee registration.
  • Message with a new account activation request will be sent to the e-mail address of the person managing the company account
  • Once activated by the authorised user, the account is ready for use.
By default, a new employee is assigned the Basic user role with Full access, and the account is visible to other users. If you want to know how to change the roles and accesses for employees, click here.

Add an employee account in My company tab

Only the authorized user or administrator can add new employees and manage their accounts. Click here to learn more about roles and access in a company.
  1. Navigate to the Employees tab in My company module and click the Add employee button.

  1. Fill in the Employee data:
  • Enter: first name, last name and e-mail address.
Use an email address that has never been registered on the Platform
  • Select a position, e.g. "driver" (choosing this function allows you to use the Loads4DRIVER mobile app).
Adding the position will help your contractors identify the person they can turn to with certain matters.

  1. Click the Next button to proceed to the next step.
Each employee using the Platform should have their own account.

Roles and accesses

You can skip this step when creating an account and come back to it later, when the account is created, by using the Manage employee option in My company module.

Decide what permissions the employee should have:

  1. Select the Administrative role to define access to options for managing the company and its employees. You can choose from:
  • Administrator: browse and manage the employee list, company data, documents and product plan.
  • Regular user: browse the employee list only. This option is selected by default.
  • Access denied: no access to the employee list and other company data.

  1. Select the Operational role to specify the user's access to the Platform functionalities. Depending on the product line, you may see a different list of available options, which will be expanded.
  2. Select which permissions the user should have within the selected role.
Move the mouse cursor over the selected permission to display a window with a brief explanation.

  1. Select the Account type:
  • Visible: users from other companies can find this employee's profile on Messenger or in the details of your company. Both personal and contact information will be displayed.
  • Hidden: all data of this employee is hidden and is not visible to other Platform users when searching in the Messenger.

  1. Click the Next button.
  2. Fill in the Additional data (optional):
  • Driver details and Driver licenses -> you will see these if the previously selected position is "driver".
  • Personal details.
  • Professional details.
You can skip this step when creating an account and come back to it later, when the account is created, by using the Manage employee option in My company module.

  1. Click Save to complete the process of adding a new employee.
  2. A new record of the added employee will be displayed at the top of the list, as well as the message confirming that the user has been added properly.

Change the company account administrator

Assigning and unassigning roles can only be done by a user with the Administrator role. There can be more than one person with this role under a company account. If you wish to change the administrator of the account:

  1. Navigate to the Employees tab under My company module.
  2. Click on the three-dot symbol next to the chosen employee and select the Manage employee option.

  1. Under the Account settings tab, select the relevant Administrative role:
  • Administrator - to allow the employee to manage the company and its employees.
  • Regular user - to let the user view the list of employees.
  • Access denied - to remove all permissions to manage your company data.
  1. Click Save.
If you do not have the Administrator role in your company account and have no contact with the person with this role, please contact our Customer Service for help.

Change the data in an employee account

Data can be changed by an employee with the administrator role.
  1. Navigate to the Employees tab under My company module.
  2. Click on the three-dot symbol next to the chosen employee and select the Manage employee option.

A window to manage the employee will be displayed, containing three tabs:

User data:

  • Basic data: can be changed by contacting Trans.eu Customer Service, e-mail: info@trans.eu, phone: +44 (0) 203 80 85 086.
  • Personal details: change phone numbers, date of birth and form of courtesy.
  • Professional details: specify position, department, responsibilities and foreign languages.

Account settings: define roles, accesses and permissions described here.

Driver details: this tab is visible to employees with the driver position. The driver's details and licence can be entered here.

Free technical account

The account can be either created for a new employee or assigned to an existing one. Please note that the technical account:

  • remains hidden, which means that the employee is not visible to other Platform users when searching in the Messenger,
  • does not include access to the Exchange, Freights, Orders and Messenger,
  • no fees are charged for any activity on this account.

Technical account for a new employee - to create it, follow the instructions for adding an employee as described here.

Change access and permissions for an existing employee account - can be done by a user with the Administrator privileges.

  1. Navigate to the Employees tab under My company module.
  2. Click on the three-dot symbol next to the chosen employee and select the Manage employee option.

  1. A window to manage the employee will be displayed. Go to the Account settings tab.
  2. Assign the Administrator role.
  3. In the Operational role section, select: Technical account (free) and click Save.

The technical account (free) is now assigned to your employee.

Authorized user

When browsing the list of employees in My company module, move the mouse cursor over a shield symbol next to one of them to see the text: Authorized user.

This means that this user has registered the company on the Platform and led it through the authorization process. He or she is also the main representative of your company when contacting Trans.eu (including matters such as termination of the contract with Trans.eu).

Account activation

An account can be activated by an employee with the administrator role.

Navigate to the Employees tab under My company module. Click the Activate button next to the employee you wish to activate and confirm the account activation.

Account deletion

An account can be deleted by an employee with the administrator role.

To delete an employee account:

  1. Navigate to the Employees tab under My company module and enter the row with the name of the chosen person.
  2. A window with details will be displayed. Click More and then Delete employee.
  1. Confirm your decision by clicking Delete employee.

Deleting your own account

If you are an employee and would like to delete your account from the company profile, please contact the Trans.eu Platform Customer Service.

Phone: +44 (0) 203 80 85 086, e-mail: info@trans.eu.


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