Forwarding received time slots and bookings
Who can use this feature? This feature is available to users of the TFF and TFC product lines with access to the Dock Scheduler product and the Bookings module. |
If the shipper has assigned you a booking and allowed it to be forwarded, and for some reason you are unable to carry out the operation, you can forward it to another carrier.
From this article you will learn how to:
- forward the received booking or time slot to another carrier,
- enable forwarding to subsequent carriers,
- monitor the forwarding history,
- withdraw the possibility of forwarding.
Forwarding a time slot to another carrier
If the shipper has provided you with a time slot that can be forwarded - follow the steps below:
- In the Time slots tab, select the time slot you want to forward. Click the three-dot menu icon ⋮, then click the Forward time slot button.

- Expand the list and select the carrier that you want to send a time slot to. You can select the carrier from your list of Contractors or the User without an account.
- Here you can also turn on/off the option of forwarding the time slot by the carrier you are sending it to.
You will also access the forwarding window via the time slot details view. Click Forward to select the carrier.

Forwarding a booking to another carrier
If the shipper has sent you a booking that can be forwarded, follow the steps below:
- In the My bookings tab, open the booking you want to forward. Click Complete data.

- Go to the Forwarding section. Select the carrier from a group of your contractors that you want to forward the booking to.

- Confirm your changes by clicking Save changes.
After saving the booking, the carrier will find a note in its details that it has been allowed to transfer the booking.

History of forwarding time slots and bookings
- Click on the time slot/booking in the list to view its details.
- In the Forwarding section, you will see the history of forwarding. You will see information on who you received the slot/booking from and who you forwarded it to.

Withdrawal of permission to forward
You can withdraw your permission for the time slot or booking you have received and forwarded to be forwarded again.
- Open the details of the time slot or booking for which you wish to withdraw permission. Click Forwarding (for a booking) or Complete data (for a time slot).
- In the Forwarding section, deselect the checkbox Allow forwarding.

- Save changes.
Consequences of withdrawal of permission to forward:
- Companies you forwarded a given slot/booking to will lose the ability to forward it further.
- The first carrier in the chain that you forwarded the item to will receive an e-mail with information about the changes to the booking/time slot.
- Any further carriers in the chain, beyond the first carrier which you forwarded the item to, will receive an e-mail about the removal of the booking/time slot.
Enable the Forwarding column
You can find information about forwarding in the list of time slots and bookings. If you want to see this information, enable the Forwarding column in the list view.
- Go to the Time slots or My bookings tab.
- On the main bar, click the three-dot menu icon and select the Forwarding checkbox to add a new column to the list.

- Any bookings and time slots forwarded to the next carrier will be marked with a dot and arrow icon in the Forwarding column.


Default enabling of forwarding
If you would like to forward an assigned booking or time slot to other carriers, this option is enabled by default in your account settings.
As a carrier, you can allow another carrier to forward time slots and bookings (status: draft or confirmed) to the next company. This option is enabled by default and you will find it in your account settings.
- Click on your avatar, then select Settings.

- In the Settings, click the Bookings tab, followed by the Forwarding tab.
