(CargoOn) Negotiations and acceptance of offers in the Messenger by the Shipper

Updated 2 weeks ago by Sylwia

Concluding transactions on the platform is very important as it allows both parties to rate their contractor. Positive ratings build a competitive advantage and an image of a reliable company. In this article you will learn how to quickly make transactions through the Messenger and save time.

Regardless of whether you decide to publish freight with a price or choose the bid option, in the Messenger you can expect offers in the form of a message sent by carriers, who will:

  • place an offer with a rate proposal
  • start negotiating freight published with a price
  • accept the amount proposed by you

As an ordering party, using the Messenger, in the conversation window, you can:

  1. negotiate
Remember! The 'Negotiate' option will appear only when you change the amount proposed by the carrier.
Remember! Negotiations can be conducted simultaneously from the communicator and from the FREIGHTS module in the window with offer details.

  1. accept an offer

Negotiations which eventually led to acceptance of the transaction can be very long, thus, you can go back through their entire history at any time. To do so:

  • Click the green marker confirming acceptance of the transaction

  1. reject an offer
Remember! this option does not mean that negotiations with this user are definitively ended, but only that this particular price offer has been rejected. Therefore, both parties can resume negotiations at any time.

As a shipper, when a carrier initiates a conversation about a particular offer, in the window of a conversation about a given offer, you can take the initiative and propose a freight price, which may be accepted or rejected by the carrier.

  • Each placed offer is valid for 15 minutes - the blue line measures the time.
Please note! during this time you can negotiate only with one employee representing the company. In addition, during the ongoing negotiations - in the allotted time - no other employee of your company, has the opportunity to submit an offer, the company of the interlocutor with whom you are currently negotiating.
Offers submitted to carriers from the level of the FREIGHST Module are also valid for 15 minutes.
Remember! Sending a price offer or the ongoing negotiations temporarily blocks the possibility of conversation in the Instant Messenger's dialog box. Restoring the possibility of correspondence will appear when:
- the offer is accepted
- the offer is withdrawn
- the offer is rejected
- you receive a system message that your offer has not been answered

At any time you can also withdraw your offer. In order to do so:

  • Click 'Withdraw offer'

Remember

The FREIGHTS module:
- is shared by you with other employees from your company;
- is a place where the entire history of freight offers published by you and your colleagues is recorded;
- from this place you can follow price offers submitted by carriers or progress of the ongoing negotiations - including those in the Messenger.

For the full transparency in this area (even though the load was published by you and the responsibility for its sale lies with you), the decision about rejecting a given carrier's offer or withdrawal of an offer - in the details drawer - can be made by every employee of the company.

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