Basic information
Authorization process
Subscription to Trans.eu Platform
Regulations of the Trans.eu Platform
Company account
Employee accounts
Logging into the account
Trans.eu Platform notifications and sounds
Change of the Platform language
How to get access to TFC/TFF and CargoON
Overview of modules for Forwarders
Overview of modules for Carriers
Suggestions book
Messenger
Messenger functions
Messenger settings
Contact groups on Messenger
Negotiation and acceptance of offers in the messenger - forwarders (TFF) and CargoON
Negotiations and acceptance of offers in the Messenger by the Carrier
Information in the chat window that the caller is on the debt exchange
Conversation archive
Freights
Operations with received freights
Management of sent freights
The freight archive
Payment term for a freight
Import of freights from a CSV file
Freight templates
Forms of freight settlement
Bulk actions on freights
Loads exchange
Add a freight offer
Delete freight offers
Searching for offers on the Freight exchange
Filter load offers
Editing filters
Search for freight offers on the map
Alerts before entering into cooperation
Pop-up menu in the exchange offer table
Offers received from a private exchange
Private exchange for CargoON
Humanitarian aid
Operations at customs clearance points
Vehicle exchange
Add a vehicle offer
Deleting a vehicle offer
Search for vehicle offers
Calculation of route costs
Adding a contact person in the vehicle offer
Additional functions of the Vehicle Exchange
Maps
Orders
Monitoring
(TFC) Carrier Monitoring
(TFF) Forwarder Monitoring
(CargoON) Shipper Monitoring
Possibility to manually mark the execution of an operation at a route point
Dock Scheduler
Warehouse management
Dock management in the warehouse
Booking and time slot management
Received bookings and time slots
Storekeeper and security guard roles in the booking process
Booking manual for the Storekeeper
Booking manual for the Security Guard
Booking templates
Sharing a time slot with a user from outside the Platform
Improvements to the Dock Scheduler module
Contractors
Invite a company to cooperation
Functions of the Contractors module
Adding a company to contractors
Creating groups of contractors
Possibility of suspending cooperation with a contractor
Fixed routes
Functions of the Fixed route modules
Send a fixed route offer to carriers
Edit a fixed route
Fixed route price/rate settings
Price a new fixed route as a carrier
Acceptance of fixed route offer by carrier
Reject a fixed route offer
(TFC) Fixed routes for the Carrier
Assign a responsible person to a fixed route
Balancing types
Search, filter and archive fixed routes
Ratings and References
Functions of the Ratings and References module
FAQ about ratings
Issued ratings
List of ratings in the exchange offer line
Payment statuses
Received ratings
References
Invoices
Fleet
History of vehicle routes and monitoring tasks
Adding a fleet and integration with telematics
Access data in telematics systems
Fleet module settings
Publishing a vehicle from the Fleet module
Enterprise reports
Reports - general information
Performance report
Benchmark report
Freights list report
Type & activity report
Negotiation report
Carrier activity report
Savings Management report
QuickPay
Payments
Automation rules
Body
TransRisk
(TFC) Carrier TransRisk - an independent indicator of payment credibility
(TFF) Forwarder TransRisk - an independent indicator of payment credibility
(CargoOn) TransRisk - an independent indicator of payment credibility
Let's talk about Trans
Mobile application
Installation and download of the Loads2GO! application
Searching for load offers in Loads2GO!
Searching for vehicle offers in Loads2GO!
Filtering freight offers in Loads2GO!
(TFC - Carrier) Negotiation and acceptance of the offer in Loads2Go!
(CargoOn) Negotiation and acceptance of the offer in Loads2Go!
Add a vehicle offer in Loads2GO!
My vehicle offers in Loads2GO!
Messenger in Loads2GO!
Notifications in Loads2Go!
Edit your profile in Loads2Go!
Mobile application TransTask
How to download TransTask application?
Key functions of the application
How does Carrier monitoring using the TransTask Application work?
Adding a fleet with TransTask application
Assistant Trans.eu
Additional services
You are here All categories > Ratings and References > Functions of the Ratings and References module
Functions of the Ratings and References module
Updated 11 hours ago
by
Jakub
Who can use this function? Function available to all users of the Trans.eu Platform and CargoON. |
From this article you will learn:
- how the rating system on the new Platform works
- what is the most important information for the Orderer
- what is the most important information for the Contractor
Evaluation of the contractor upon delivery of the service increases the security of transactions concluded on the Load and Vehicle exchange.
How the rating system works on the new Platform
- Each transaction concluded on the Trans.eu Platform and each accepted freight is subject to evaluation. Owing to this, information about the quality of cooperation between companies will always be up-to-date and reliable.
- Ratings can be submitted with the use of stars on a five-point scale, where 1 is a poor rating and 5 is a very good one.
- Evaluation can be made after the unloading date of a given order.
Key information for the Orderer
- As an Orderer, you have 30 days to issue a rating.
- If you evaluate your contractor and do not give him the highest rating, you can use the predefined prompts to indicate an area in which something went wrong: delivery of documents, communication, care of goods. compliance with arrangements, timeliness of transport. You also have the possibility of adding a comment.

Once a rating is given, it cannot be changed.
- Once saved, the rating will be visible in the offer details window, in the bottom left-hand corner there will appear the message: "Rating issued" with the Back option, being active for 8 seconds. The status of the rating will change on the list of pending ratings.

Key information for the Contractor
- As a Contractor, you have 120 days from the date of unloading to submit a rating.
- If you evaluate your contractor with less than 4 stars in the star-rating system, you must indicate the reason (using the prompts) or enter a comment to activate the Save option. If the rating is equal to or higher than 4, it is not necessary to do so.

- When evaluating an order, you can indicate the payment status: paid on time, paid late, not paid.
