Functions of the Ratings and References module

Updated 3 months ago by Jakub

Who can use this function?

Function available to all users of the Trans.eu Platform and CargoON.

From this article you will learn:

  • how the rating system on the new Platform works
  • what is the most important information for the Orderer
  • what is the most important information for the Contractor

Evaluation of the contractor upon delivery of the service increases the security of transactions concluded on the Load and Vehicle exchange.

How the rating system works on the new Platform

  1. Each transaction concluded on the Trans.eu Platform and each accepted freight is subject to evaluation. Owing to this, information about the quality of cooperation between companies will always be up-to-date and reliable.
  2. Ratings can be submitted with the use of stars on a five-point scale, where 1 is a poor rating and 5 is a very good one.
  3. Evaluation can be made after the unloading date of a given order.

Key information for the Orderer

  • As an Orderer, you have 30 days to issue a rating.
  • If you evaluate your contractor and do not give him the highest rating, you can use the predefined prompts to indicate an area in which something went wrong: delivery of documents, communication, care of goods. compliance with arrangements, timeliness of transport. You also have the possibility of adding a comment.

Remember!
Once a rating is given, it cannot be changed.

  • Once saved, the rating will be visible in the offer details window, in the bottom left-hand corner there will appear the message: "Rating issued" with the Back option, being active for 8 seconds. The status of the rating will change on the list of pending ratings.

Key information for the Contractor

  • As a Contractor, you have 120 days from the date of unloading to submit a rating.
  • If you evaluate your contractor with less than 4 stars in the star-rating system, you must indicate the reason (using the prompts) or enter a comment to activate the Save option. If the rating is equal to or higher than 4, it is not necessary to do so.

  • When evaluating an order, you can indicate the payment status: paid on time, paid late, not paid.

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