Company account

Updated 1 month ago by Szczepan

Who can use this feature?

This feature is available to all users of the Trans.eu Platform and CargoON.

Editing basic company details

Only a user with the administrator role can edit information in the company profile.

You can find your company details in the Company profile tab. The administrator can make the following changes independently:

  • add, remove, or change the company logo
  • fax number
  • website address
  • number of employees
  • number of branches
  • company structure

How to make changes:

Select: User icon → My company → Company profile → Edit company profile.

Changing data and security

Some changes require direct contact with our team by email at info@trans.eu or via the messenger built into the Trans.eu Platform.
  • Company name and registered office: contact us when the changes are visible in CEIDG/KRS.
  • Email and phone number: The request must come from an authorized user. During contact, we will ask you to verify your identity.

Managing company documents

Adding new documents
  1. Go to User icon → My company → Documents and click Add document.
Remember the requirements: maximum 25 MB and 15 pages. The document must be legible, complete, and include an official stamp and the signature of an authorized person.
  1. Add the file — drag it or click choose file from disk.
  2. Fill in the required information:
  • Document type (required)
  • Issue date (required)
  • Document number (optional)
  • Additional information (optional)
  1. Click Save.
Your document must be verified by customer service. Until then, it will have the status Processing.
If an error occurs or the document is too large, adjust its size. If you have any problems, contact customer service: info@trans.eu.
OCPD policy — adding payment confirmations

You can assign documents confirming payment of the OCPD policy directly to a specific policy. This makes verification easier for contractors and speeds up decision-making processes.

How to add a payment confirmation:

  1. Go to user avatar → My company → Documents → Add document.
  2. In the OCPD policy form, select the payment type in the Payment field:
One-time payment: Fill in the Payment deadline field and optionally attach the Policy payment confirmation.
Installment payment: Fill in the Number of installments field and the payment deadlines for each installment.
  1. After completing the information, click Save.

Adding further installment confirmations:

Go to avatar → My company → Documents. Click the selected document to open the drawer and attach further confirmations.

Displaying OCPD data in the system

Information about the OCPD policy is visible in the Company information tab in the offer drawer and when hovering over the contractor’s details.

What the system shows:

  • Insurance period
  • Insured amount (all available amounts divided by scope)
  • Insurance currency
  • Territorial scope of insurance
No OCPD document: The contractor can ask the subcontractor to add the document. This operation is possible only once per user — it triggers a notification and a message with a link to add the OCPD document.

Access to OCPD data increases forwarders’ trust, enables quick verification by contractors, and supports carrier positioning and offer filtering.

Only a user with the administrator role can add or change the logo.

How to add a logo:

Go to User icon → My company → Company profile → Edit company profile.

Technical requirements for the logo:

  • Maximum size: 1 MB
  • Format: JPG or PNG
  • Maximum dimensions: 200 × 150 pixels
The logo will be visible in the company profile after authorization by customer service.

Changing the product plan

Changing the product plan requires contact with customer service. This permission is available to an authorized user or the company owner.

Check the available contact methods: Contact with Trans.eu.

Termination of the agreement from the Trans.eu Platform

Please note that only authorized users can terminate the agreement.

If you are an authorized user:

  1. Click the user icon in the top-right corner.
  2. Then select My company → Product plan → Cancel subscription.
  3. Click to expand
Can I suspend the services/contract?

According to the rules of access to the Trans.eu Platform, we do not provide the possibility of temporarily suspending the provision of the service. If it is necessary to stop using the Platform, it is possible to terminate the agreement.

How Did We Do?

UP!
Powered by HelpDocs (opens in a new tab)