Company account

Updated 27 seconds ago by Jakub

Who can use this function?

Function available to all users of Trans.eu and CargoON Platform.

Editing a company profile

Only a user with the administrator role can edit information in a company profile.

Your company data can be found in the Company profile tab.

Changes that can be made independently by an employee with the administrator role (without contacting Customer Service):

  • adding/removing/changing the company logo
  • fax number
  • web address
  • number of employees
  • number of branches
  • legal form
  • company structure

To make the above changes, navigate to the User icon > My company > Company profile > Edit company profile.

Blocked changes to the company profile

For the security of our users, making changes to the Company name, Registered office, Company e-mail address and Phone number is only possible by contacting Customer Service.

Contact us by phone (+​44 (0) 203 80 85 086) or e-mail (info@trans.eu) when the changes are available in the government database (company register).

Adding documents to the company profile

  1. To add a document, navigate to the User icon > My company > Documents and click Add document.
The size of the document must not exceed 25 MB and 15 pages. The document should be legible, include all pages and bear the official stamp and signature of the authorized person.
  1. Add the document by dragging the file or clicking on Select the file from disk.
  2. Fill in the mandatory data: Document type, Date of issue. Optionally, complete the Document no. and Additional information fields as well.
  3. Once you have completed all the details, click Save.
Your document must be authorized by our Customer Service team. Until then, it will have the Processing status.
If you receive an error while adding a document or a message that the document is too large, please adjust its size. If you are still having problems, please ask our Customer Service team for assistance by sending your document at: info@trans.eu

How the Carrier's Liability Insurance data is displayed

Information about the Carrier's Liability Insurance document added by the user is available in the Company information tab of the offer drawer. The data also appears when hovering over the Carrier’s information who made an offer for the freight (freight drawer, conversation window, contact card, last conversation tile).

Missing Carrier's Liability Insurance document

If the Carrier's Liability Insurance document has not been added, the Contractor may request the Carrier to provide it. This operation can be performed only once by the given user. The request triggers a notification and a message to the Carrier in the conversation window with a link to add the Carrier's Liability Insurance document.

Data presented within the Carrier's Liability Insurance:

  • Insurance period
  • Sum insured (all available sums broken down by coverage ranges)
  • Insurance currency
  • Territorial scope of insurance

Access to the Carrier's Liability Insurance data directly on the Platform increases the trust of forwarders and enables the Contractor to quickly verify policy information. This data is also useful in the context of carrier positioning and offer filtering.

Only a user with the administrator role can add or change a company logo.

To add a logo, navigate to the User icon > My company > Company profile > and click on Edit company profile.

The logo should meet the following requirements:

  • maximum file size - 1 MB
  • format - JPG or PNG
  • maximum pixel size - 200x150 px

Once approved by Customer Service, the logo will be displayed in the company profile.

Change of the product line

To ensure the security of our users, changes to the product plan can only be made by contacting Customer Service. Such authorization will be given to an entitled user or the owner of the company.

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