Contact groups in the Messenger

Updated 4 days ago by Małgorzata

Who can use this function?

This function is available to all users of the Trans.eu Platform and CargoON.

Creating groups of contacts in the Messenger

You can create a group in three ways:

  1. In the Messenger:
  • go to the Contacts tab,
  • click the All button next to the search window,
  • click Manage groups in the drop-down list.
  1. In the Messenger, next to a person's name:
  • in the Contacts tab, search for the user,
  • click the three dots icon next to the person's name,
  • in the drop-down list, select Add to group > Manage groups.

  1. In the chat window in the Messenger:
  • click on the person icon,
  • select Manage groups from the drop-down list.

Managing groups

Regardless of which method (described above) you choose, you will go to the next step, where you can add, edit or delete a group.

  1. To add a group, click the green button Add group, then enter the group name and click Save.

  1. To change the group name, click Edit, then make your changes and click Save.

  1. To delete a group, click Delete on the selected item.

If you decide to delete a group, after clicking Delete the system will ask you to confirm this action again. Click Delete again.

Adding a user to a contact group in the Messenger

You can only add a user to a group if they are already on your contact list. 

If the user you selected is not on your contact list, click the three dots icon and add them to your contacts first. Then, you can assign them to the group.

You can add a selected user to a previously created group in two ways:

  1. In the Messenger:
  • search for the user,
  • click the three dots icon next to their name,
  • select the group you want to add them to from the drop-down list.
  1. In the chat window:
  • click on the person icon,
  • select the group you want to add them to from the drop-down list.

Tags inform you about groups the user has been assigned to.

  • In the chat window, a tag with the name of the group to which the person has been assigned will appear below their name.

Remember! You can add a person to several groups.

  • If a person is added to more than 2 groups, an additional tag will appear in the chat window indicating the number of other groups the user is a member of. Hovering over this tag will display the names of the other groups.

People you add to your contact groups on Messenger will not receive any information about joining your group.

Users assigned to groups in the Messenger

You can view information about the number of people assigned to a given group in three places:

  1. In the Manage groups window (which you can access using the three methods described at the very beginning), in the Number of contacts column.
  1. In the chat window:
  • click on the person icon,
  • in the drop-down list, next to each group name, you will see the number of people in that group in brackets
  1. In Messenger, in the Contacts tab:
  • next to the search bar, click All,
  • you will see a list of groups, along with the number of members in each group displayed in brackets.
  • Click on a specific group to see only its members and limit filtering within that group.

Remember! In order to display the entire list of contacts again and be able to filter from all Users who have active accounts on the Trans Platform, in the Contacts tab, return to the All item.

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