Company Verification Process

Updated 3 days ago by Ania

Who can use this feature?

The feature is available to all users of the Trans.eu and CargoON Platform whose company has not yet been verified.

In this article you will learn:

  • How the verification process works and what methods are used
  • What regional exceptions and market restrictions apply
  • What the individual system messages on the Platform mean

Security on the Platform is our priority. We want every transaction to be fully secure. Verification confirms the identity of your company and the person registering, so you can safely start cooperating with other users.

How the verification process works and what methods are used

The verification process consists of two independent stages and begins when ordering access to the Platform; to start using the Platform, you must confirm your company's identity. You will see the available methods after logging in:

  1. Bank verification
  • Confirm your details by logging into your company's bank account or making a quick verification transfer
  • The sender's details must match your company's registration details.
  1. Identity verification by document (excluding Poland, the United Kingdom, and Italy)
  • Prepare your ID card or passport.
  • Take a photo of your document and a photo of your face using your computer's camera, or complete the process on your smartphone by scanning a QR code

Only successfully completing both stages grants the company access to the Platform.

Regional exceptions and market restrictions

The verification procedure may vary depending on your company's country of registration:

  • Poland and the United Kingdom - document identity verification is not available; use bank verification instead.
  • Italy - document identity verification is not available; use verification via certified email (PEC) instead.
  • Ukraine - in addition to document identity verification, identity confirmation via a traditional bank transfer to a designated account number is also available.

System messages on the Platform

During the verification process, various messages will appear on the Platform informing you about the status of your application.

  1. Depending on the stage of the process, you will see different colored buttons on the top bar.

1. Green button contain action buttons to help you move through the process:

  • Get free access - lets you test the exchange for free for a set period (depending on the market). Click it to start the process.

  • Confirm your company data - click to proceed to selecting a verification method.

2. Gray button inform you about the current verification status. Depending on the stage, you may see one of the following messages:

  • Your company verification is in progress, we are checking your data.

  • Verification in progress, your verification is currently being processed.

  • Verification failed, we were unable to verify your company. Please contact our consultant: info@trans.eu

If verification takes longer than expected or is unsuccessful, the system will ask you to contact our consultant at info@trans.eu. Our team will review your case and help you complete the process.
  1. System notifications

1. Message - Successful of the company account - indicates the process is complete and you can now fully use the Platform.

2. A notification under the bell icon keeps you updated on the verification status in real time.

Successful of the company account - join a trusted transport community and see what the Platform can do for you during your free trial period.

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