Suspending cooperation with a contractor
Who can use this feature? Feature available for Trans.eu Platform and CargoON users. The feature is available to the Trans.eu Platform and CargoON users. Cooperation can be suspended by users with the appropriate roles and enabled permissions within the following roles: Full access, Freight management, Order management, Warehouse manager. |
From this article you will learn how to:
- suspend cooperation with a contractor
- find offers from companies with which you have suspended cooperation
- resume cooperation
What is suspension of cooperation?
Suspension of cooperation allows you to temporarily pause a business relationship with a selected company while keeping it on your list of contractors. This is useful when you want to limit interaction, for example, hide offers from this contractor on the exchange, while still keeping the possibility to easily resume cooperation in the future.
Suspension of cooperation always applies to the entire company, not to individual employees. The change of cooperation status is not communicated to the contractor in any way.
Who can suspend cooperation?
You must have the appropriate permissions enabled to use this feature.
Permissions to suspend cooperation can be enabled for users with the following roles:
- Full access,
- Freight management,
- Order management,
- Warehouse manager.
How to enable the permission to suspend cooperation?
Only an administrator can enable this option for an employee:
- Go to My Company > Employees.
- Select an employee from the list.
- In the details window, click More > Manage employee.
- On the Account settings tab, tick the Withholding cooperation with contractors field.
How to suspend cooperation?
You can do it in two ways:
- from the list of contractors:
- Go to the Contractors module and find the company you want to suspend cooperation with.
- Hover the mouse cursor over the three dots icon (⋮) and click.
- Select Suspend cooperation.
- from the contractor details view:
- Go to the Contractors module and click on the company name.
- In the upper right corner, select More > Suspend cooperation.
Providing a reason for suspending cooperation
After clicking Suspend cooperation:
- A window will pop up with information about the consequences of suspended cooperation.
- Select a reason from the drop-down list. It varies depending on the contractor type.
Carrier (Trans For Carriers) or Shipper (CargoON) | Forwarder (Trans For Forwarders) - previous reasons and additionally: |
|
|
- The Additional notes field is optional. You can add a comment explaining why you are suspending cooperation.
How to resume cooperation with a contractor?
You can resume cooperation at any time as long as you have the appropriate user permissions.
To do this:
- Open the Contractors module and find the contractor with the cooperation suspended status in the list.
- Hover over the line with the company and click the three dots (⋮) symbol on the right.
- Select Resume cooperation.
After resuming:
- You can immediately start making transactions with this company.
- The company will appear again as an active contractor (green icon).
FAQ
What does suspending cooperation bring?
What changes after suspending cooperation?
- You will not see the company's offers on the load and vehicle exchange. However, they can be found through the Show hidden filter - they will be marked in red
- No one from your company will be able to conclude transactions on the Exchange with this contractor until you resume cooperation
- You will see the appropriate label next to this company on the list of Contractors and next to chats with its employees in the Messenger.
- The company will not receive any new offers from you - even if it is in the Fixed Route or a group of contractors. A red message will appear in the company details view with the reason you chose to suspend cooperation.
