Employee accounts

Updated 3 days ago by Costin Neagu

Adding an employee

A new employee can be added in two ways:

  1. Adding an employee via Trans.eu 
  • Click on the three horizontal lines in the top right-hand corner

  • The so-called white drawer will appear on the left side. Click Add an employee

  • Provide a VAT number of the company you work for in order to identify it, then complete the details of your employee

The employee's e-mail address must be a new address that has not been registered on the Platform before.

  • After completing the data, click on Create an account

  • Accept the Data Protection statement (GDPR)
  • A message with instructions on how to log in for the first time is sent to the employee's e-mail address provided during registration on the Trans.eu Platform
  • A message with a request to activate the new account is sent to the e-mail address of the person managing the company's account
  • Once the entitled user activates the account, it will be possible to use it

By default, a new employee's role is Regular User and he/she is granted Full access, whereas the account is set to be visible to other users. If you want to know how to change roles and accesses for an employee, click here

  1. Adding an employee in My company tab
Only an entitled user or administrator can add new employees and manage their accounts. Click here, to learn more about roles and accesses in your company.

Click on the photo icon > My company > Employees > Add employee

  • Fill in the Employee's details:

Select a position, e.g. driver [selecting this function allows the employee to use the TransTask Application].

Adding a position will help your contractors determine which person they can contact with their specific needs.

Enter e-mail address

The employee's e-mail address must be a new address that has not been registered on the Platform before.

Select type of account

A hidden employee will not be searchable in the system.

Every employee using the Platform should have their own account.

If all the details have been completed, click the Next button.

Roles and accesses

Only a user with the administrator's role can add new employees and manage their accounts.
You can skip this step while creating an account and come back to it later using the Manage employee option in the My company module.  
  • After completing the User details, you will see the Roles and accesses window.

Decide what rights your employee should be granted:

  • in managing your company's data - by default, the new account is set as a Regular user.  
  • in the freight handling process. Click the switch on the right to view the possible options.
  • you can select the Technical account (free). In order to do so, you need to change your rights to Administrator.
  • you can mark the employee's account as a driver account.

Click Next

Filling in additional data 

The Additional details tab is a place where you can optionally enter your employee's details, e.g. ADR permissions or driver's licenses, as well as contact phone number, responsibilities and knowledge of foreign languages. 

You can skip this step while creating an account and come back to it later using the Manage employee option in the My company module.
  • Click Save to complete the process of adding a new employee.

Account activation

An account can be activated by the Company Administrator.

To activate an employee account, go to:

  • My company > Employees > Activate next to the employee whose account requires activation.

Account deletion

The account can be activated by an employee with the administrator's role.

To do this, select the following:

  •   My company > Employees > full name of your employee

More > Delete employee

  • As the process is irreversible, you will be asked to confirm your decision. 

Deleting one's own account

If you are an employee and would like to delete your account from the company profile yourself, please contact the Trans.eu Platform Customer Service. 

Tel: +44 (0) 203 80 85 086   e-mail: info.uk@trans.eu 

Change of data in the employee's account

Data can be changed by an employee with administrator's role in the company.

This action can be performed in two ways:

  1. Go to:

My company > Employees > employee's account > three dots next to the employee's account > Manage employee

  1. Go to
  • My company > Employees > Click on the employee's account > This will display the person's details.

  • More > Mange employee

In the next step you can change or complete the employee's data using three tabs:

User data

Personal data 

Change of a name, surname and e-mail address requires authorization. To do so, please contact our Customer Service team. We are available for assistance from Monday to Friday between 7:00 and 17:00. Helpline: +44 (0) 203 80 85 086.

Professional data

  • Select your employee's position
Specifying the position will help your contractors identify which person they can address with particular issues.
    • Driver 
    • Other position - enter it manually.

You can also fill in information such as department, responsibilities or language skills. However, these fields are not mandatory.

Driver details

See how to create a driver account by clicking here.

If you selected the Driver position for an employee, you will have the option to complete the Driver details tab, where you can add details such as ADR permissions or the driver's licenses.

However, this data is not mandatory and you can fill it in later.

Account settings

Account type -  a hidden employee will not be searchable in the system

Employee roles and accesses

Decide what rights your employee should be granted:

  • in managing your company's data - by default, the new account is set up as a Regular user
  • in the freight handling process. Click the switch on the right to view the possible options.

Click Save to complete the process of managing the employee's account.

Free technical account

This can be either created for a new employee or assigned to an existing one. It is important to remember that a technical account:

  • remains hidden, which means that other Platform Users will not search for it in the system
  • does not have access to the Exchange, Freights, Orders and Messenger
  1. Technical account for a new employee - to create it, you have to follow the instructions for adding an employee - go to the article and use method no. 2.
  2. Change of the access and permissions on the existing employee account - can be done by the User with the Administrator privileges - in the top right-hand corner of the screen go to the My Company tab under your avatar.

Click Manage employee next to a give person in the list.

In the next window, go to the Account settings tab.

Enable the access slider or make sure it is enabled. Then assign the Administrator role, grant the Technical Account (free) permissions and Save.


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