Messenger settings
Learn how you can set your messenger options.
Messenger functions
Learn how to turn on the messenger, check the conversation history or translate messages.
Contact groups in the Messenger
Learn how to create contact groups in the Messenger and add new users to them.
Information in the chat window that the caller is on the debt exchange
In the Messenger you may find information whether a given company has liabilities on the debt exchange.
Trans.eu Platform notifications and sounds
From this article you will learn: how to set notifications and sounds how notifications work in the Search loads module how notifications work in the messenger how notifications work in the notification panel
Negotiations and acceptance of offers in the Messenger by the Carrier
From this article you will learn: - how to propose and negotiate a rate - how the shipper can react to your offer - how to accept or reject an offer - how to withdraw an offer
Negotiation and acceptance of offers in the messenger - forwarders (TFF) and CargoON
From this article you will learn how to: - negotiate, accept or reject offers - propose your price - withdraw offers - negotiate with several carriers at the same time
Direct offers as a principal
This article will show you how to publish direct offers in the freight adding form and how to publish direct offers from the messenger window.
Conversation archive
From this article you will learn how to: - search for a conversation in the archive - export a conversation to a PDF file
Handling the freight with monitoring as a client
From this article, you will learn how to add a freight offer with a monitoring requirement and how to handle a transport task.
Sending a request for a rating to the contractor
Who can use this feature? The feature is available to all users of the Trans.eu Platform and CargoON. This article will show you how to: check which orders are waiting for a rating. send a request fo…
Freights Overview report
With the Freights Overview report, you will get a summary of all your company's activity in the Freights module.
Concluding transactions - carrier
From this article you will learn: -how to negotiate and conclude transactions during the publication of the offer, -how to confirm transactions after the publication of the offer has ended, -how to go to the selection of financial services.
Block direct offers from selected users
From this article you will learn: -how to block and unblock a user -how to block and unblock receiving unwanted messages, SMS and direct offers
Badges for carrier
From this article, you will learn how a Carrier can obtain the certificate, how to share the certificate, and where the certificate is displayed on the Platform.
