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Updated 4/7/24 by Katarzyna

Who can use this function?

Function available for users of the CargoON product line who have the Dock Scheduler product and access to the Schedules module.

From the article you will learn:

  • how to manage bookings,
  • how to add a booking for a carrier,
  • how to edit and delete a booking.

The Schedules module (Dock Scheduler) is a system for managing bookings and time slots as well as the loading and unloading schedule in your warehouse.
The system involves the automation of warehouse operations and focuses on optimising processes on the shipper's side.

Booking created from a time slot

When you create a time slot and the carrier or shipper selects a booking date and time, a pre-booking is added to your schedule.

Learn more about time slots in the Time slot management article.
  1. Go to your warehouse schedule to find the pre-booking.

A pre-booking indicates that the carrier has selected a date and time for the booking but has not provided a vehicle number. The booking is not confirmed until the carrier completes the booking form with the vehicle number.
  1. Click on the three dots icon to:
  • change the date and place of the booking,
  • edit data,
  • delete a booking.

If you do not wish to perform any of the above actions, wait for the carrier to add the vehicle details to the booking.

  1. Once the carrier has entered the vehicle details, the booking status will change to Confirmed. Click on the three dots icon to:
  • Confirm arrival,
  • Refuse loading (provide reason for refusal)
  • Change the booking date and place (date, time, dock or operation type),
  • Edit data (driver and vehicle details, as well as the shipper's remarks - visible to the carrier, or internal comments - visible to co-workers only, attachments).
  • Delete a booking (irreversible action)
  1. Click on a particular booking to display its details.
    In the details window, you can confirm the arrival of the vehicle - Confirm arrival - or edit the data, add comments or refuse loading. You can find these actions by clicking on the More button.

Add a booking as a shipper

You can also add a booking to your schedule yourself.

  1. Move the mouse cursor over an available date in the schedule and click on it.
  1. Complete the details in the form to add a booking.
  • External reference no. - optional field. You can add the number later or change it by using the edit booking option.
  • Operation type - loading or unloading.
  • Carrier - select from the list.
  • Operation type - The default operation time is set automatically but can be changed.
  • Vehicle no. - mandatory field.
  • Semi-trailer no.
  • Driver data - you can also add a second driver.
  • Internal remarks (not visible for carrier) - here you can enter relevant information for employees of your company.
  • Attachments - add any important documents.
Learn how to handle attachments in the Handling attachments.

When you have completed the details, click Save.

A notification will be sent to the carrier when a booking is created.

Booking management

Once a booking has been confirmed, you can confirm and change its status from within the schedule by selecting the three dots icon next to the booking or in the booking details window.

  1. Click on the chosen booking to open the window.
  • The prepared booking is awaiting confirmation of the vehicle's arrival at the warehouse site.
  • Upon confirmation of arrival, you can refuse loading/unloading or start loading/unloading.
  • Once the operation is finished, complete loading/unloading.
  • When the vehicle leaves the warehouse area, select the Confirm departure status.

Flexible management of booking status

This option is available to users with the following roles:

Full access, Dock Scheduler manager, Warehouse manager, Freight management, Order management.

Flexible management of booking status allows for any change to the status of a confirmed booking. This is useful in case of errors, changes, or other issues.

Status change is not possible in case of pre-booking.

  1. To change the booking status:
  • Click on the booking to view its details.
  • Click Change next to the booking status.
  • Select the status you want to change to from the drop-down list.

Example: Booking status "Departure" has been changed to: "Loading in progress"

All changes made are saved in the Booking history tab.
The carrier is informed about the changes in real-time in the booking on their side of the Dock Scheduler.

  1. In the booking details window, under the More button, you will find the following options:

Loading refusal and Delete booking - both options are available for every booking status.

  1. You can change the booking status with a past date. Select Bookings from the top menu, then set the date range you are interested in using the filter.


To change the booking status, we selected the booking from May 17, 2024 with the status "Not loaded". After clicking on the booking in the details window, we changed the status to "Departure".

After changing the details window, the booking status also changed on the list:

Edit a booking

It is possible to edit bookings without deleting them.

The carrier will be informed of any changes you make by a notification on the Platform and via e-mail.

You can edit the booking time manually or use the Drag & Drop functionality described in the last section of this article.
  1. In the Schedules module, click on the three dots icon in the booking you want to edit and select Change booking date and place.

  1. In the Edit booking window, you can change the following:
  • dock,
  • operation time,
  • date - using the calendar drop-down option,
  • booking time.

  1. Once the changes are made, click Save.
  1. The booking will appear in the Schedule at the newly specified time, both on your end and on the carrier's end.
If there are no booking times available on the selected date, you will be notified of this directly in the edit window.

If there are no slots available on the selected day, you will be notified of this directly in the edit window.
You can delete a booking or a time slot. The carrier will be notified of this by e-mail and on the Platform. Deleting the booking is an irreversible action.

Edit booking time with Drag & Drop functionality

It is possible to edit the booking time by moving it with the mouse in the booking schedule.

  1. Left-click mouse button on the booking for which you wish to change the time. Drag the booking to the desired location. Free spaces are highlighted in green.
    Then click the Move booking button to confirm the operation.

The booking can also be moved to the next page of the schedule:

If you move a booking into a free slot that is shorter than the booking, its time will automatically be shortened. If you change your mind and decide to go back to the previous operation time, the booking time will not be restored to its original state.

  1. All changes are automatically saved in the drawer with the details and the booking history.
  1. You can extend the booking time within a dock:
It is not possible to move a booking outside the operation time of a warehouse or a dock. It is also not possible for blocked or disabled docks.
You can move delayed bookings but remember that they must end later than the current time.
You can change the status of a booking up to and including Pending status.

The carrier can move bookings within a time slot.

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