(TFF) Forwarder Ratings

Updated 1 month ago by Ania

The possibility of assessing the contractor after the service is performed is a tool that contributes to increasing the security of transactions concluded on the Freight and Vehicles Exchange. Thanks to it, we can warn other potential contractors against a dishonest carrier or forwarder, or on the contrary, we can recommend them a good payer and a reliable business partner. On the new Platform, the rating system underwent a facelift, and all this in order to best reflect the real quality of cooperation with the contractor and support in making the right decisions.

A new approach to assessment: 2 main reasons for change and solutions:

  1. Customers using the installation versions reported to us that the assessment was done in an unethical way - payment for the service was conditioned by issuing a positive comment or removing negative feedback. Therefore, from now on, we separate the assessment of cooperation during the transaction from the issues related to payments (details below).
  2. Until now, overall cooperation was evaluated, and all opinions, even many years ago, were included in the average rating. Our industry is extremely dynamic, which is why access to current and precise information about the quality of contractors in various aspects is so important. Hence the idea to use precise tags to evaluate each transaction and each accepted freight, and only include the ratings from the last 12 months to the average rating (from last 11 months + current month). Which motivates to maintain high quality every day.

Everything is done so that the assessment system best reflects the real quality of cooperation with the contractor and supports in making the right decisions.

New in the rating system on the Trans.eu Platform - details:

Each transaction concluded on the Platform and every accepted freight is subject to evaluation - thanks to this, information on the quality of cooperation between companies will always be current and reliable.
Rating can be issued after the date of unloading of the order has expired.
Star rating system on a five-point scale, where 1 means unsatisfactory, and 5 very good.

The first example if you issue a rating as a Customer.

If you evaluate your contractor and do not issue the highest score, you can use the tags and indicate one of the areas where something went wrong: documents delivery,, communication, caring for goods, service as agreed, transport on-the performance.

Second example if you issue a rating as a Contractor

If you evaluate your contractor and do not issue the highest score, you can use the tags and indicate one of the areas where something went wrong: communication, load as described, waiting for loading, waiting for unloading.

The possibility of issuing a rating directly from the Orders module

  • Select the Orders module from the menu on the left
  • In the sent tab, find the orders you want to evaluate
  • An order will appear in a new window with the option to issue a rating, next to the stars you will see the time left to issue a rating

Novelty!

As a Contractor, you have 120 days to issue an assessment from the date of unloading.
As a Customer, you have 30 days to leave a rating

Novelty!

When assessing the order, you can immediately indicate the status of the payment: payment on time, paid with delay, not paid.

Novelty!

You have 120 days to evaluate the payment status from the date of unloading.

How to write a rating?

From the menu on the left select the "Ratings" module, go to the "Pending ratings" tab from the list, select the contractor you want to rate.

  • When assessing, you can see the time remaining to issue a rating for a given transaction.

Payment statuses on the exchange offer line

The payment statuses in the offer indicate what payment ratings the contractor has received.

For example:

  • 20 in time
  • 1 with delay
  • 1 problems

Novelty!

Order assessment and payment status

Example 1

  • Review the order by indicating the number of stars on the example of the rating indicated 4
  • Indicate the payment status. An example is the status "Paid on time"
  • You can add a comment when rating
  • Using the green button Save rating

Remember!
After adding a rating, it will not be possible to change it.

  • After saving the rating will appear in the window
  • The rating status will change on the listing list
  • The message "Rating issued" will appear in the bottom left corner with the back option, which is active for 8 seconds.

Example 2

  • 4 star rating
  • Payment status "Paid with delay" - check one of the available options

  • Using tags, you can indicate what went wrong as expected in the payment status and separately when assessing the order
  • You can also add a comment
  • Using the green button Save rating

  • After saving the rating will appear in the window
  • The rating status will change on the listing list
  • The message "Rating issued" will appear in the bottom left corner with the back option, which is active for 8 seconds.

Example 3

  • Evaluation of the order 3 stars
  • Payment status "Not paid"

  • Using tags, you can indicate what went wrong as expected in the payment status and separately when assessing the order
  • You can also add a comment
  • Using the green button Save rating

  • After saving the rating will appear in the window
  • The rating status will change on the listing list
  • The message "Rating issued" will appear in the bottom left corner with the back option, which is active for 8 seconds.

  • If your contractor settles the amount due, you can change the payment status using the "Paid with delay" option - choose one of the available options.

  • The status of the review will change to "Paid with delay"

Novelty!

Order evaluation without specifying payment status

  • Review the order by indicating the number of stars on the example of the rating indicated 4
  • Payment status - "Payment date not yet expired"
  • You can add a comment when rating
  • Using the green button Save rating

  • After saving the rating will appear in the window
  • In the list to issue, the assessment status will change to "Specify payment status"
  • The message "Rating issued" will appear in the bottom left corner with the back option, which is active for 8 seconds.

  • If the payment status was not specified when the rating was issued, you can return to its rating later.

  • If the Contractor makes a payment, you can confirm the payment status as "Paid on time"

  • Once saved, the payment status will be visible in the list of ratings.

  • If your Contractor has not made a payment, you can use the "Report a payment problem" option.

  • You can lower your star rating here
  • Use tags to indicate what went wrong
  • add comment
  • Save with the "Report a problem" button

  • All changes that you have made are available in the "Change history" tab

  • The contractor's account will show the first grade and the grade changed
  • The chart with the red exclamation mark shows the number of unresolved payment problems
  • The payment assessment provides details on how many orders were paid on time, how late, and how many unresolved problems with payment

When the overall rating will be visible

The overall rating will be presented when the company receives a minimum of 10 ratings from 10 different companies during the last 12 months.

When the overall rating will not be visible

If the company has not received 10 ratings from 10 different companies in the last 12 months, its overall rating and trend will not be presented. Individual ratings and payment statistics will still be visible.

Questions and Answers

Who can leave a rating?

The assessment can be given by any employee of the company that concluded the transaction.

How many times can I rate a given company?

The performance of each order is assessed, so each concluded transaction gives the opportunity to issue a separate assessment.

What if I do not agree with the assessment received?

It is possible to answer the assessment once to clarify any doubts or to shed another light on the problem described by the other party.

What period do the visible ratings relate to?

Statistics (average rating and satisfaction rates of contractors from individual aspects of order execution) are calculated on the basis of ratings from the last 12 months (from last 11 months + current month).

On the other hand, the rating list contains all the ratings received by the given contractor.

Why can't I see all my ratings?

Last year's ratings are displayed. Older grades are not included in the presentation of grade indicators. In addition, you can filter the list of ratings by the number of stars given. An active filter narrows the list of displayed ratings.

Where can I check my ratings?

You can view the list of your grades at any time in the Ratings module, in the My Ratings tab.

Where can I check the ratings of another company?

You can check the ratings of another company by viewing its profile in the Accounts module. In addition, information about assessments is displayed in many places in the system where a decision to cooperate with a given contractor can be made.

How can I ask the contractor to provide a rating?

The contractor is informed by system notifications about the pending ratings. There is currently no dedicated functionality for sending rating requests.

Will the system be able to issue references?

Yes, but it will be separate functionality from the assessments. More about references will be available in the dedicated section.

Will it be possible to filter ratings?

Yes, by viewing the ratings, you can filter them by the number of stars given. Additionally, in the Ratings module there is an option of advanced filtering of the remaining and issued grades.

What does total rating mean?

The total rating is the average of all ratings given on a scale of 1-5 stars from the last 12 months (from last 11 months + current month)

How is the average grade calculated?

Total grades for the year / number of grades for the last 12 months (from last 11 months + current month)


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